Frequently Asked Questions
How do I order a product from Rieker Shoes website ?
Shop easily through the Rieker shoes website, and you can learn the steps from the Purchase Method page
How do I know if my order has been confirmed ?
you will receive a confirmation email or text message and we will email you as soon as the product is shipped.
What do I do if my payment is successfully converted and the order confirmation message did not arrive ?
Please contact our customer service team at toll free number 920010081 or contact us so we can resolve the problem.
How do I track the status of the order ?
We regularly send you all updates of different order phases via email or text message. Once your order is out of the store to ship it to you, you will be able to follow it through the order tracking page.
How do I cancel my order ?
You can cancel your order easily by contacting our customer service, if you do not receive a message stating that your order has been shipped by email.
If the order is shipped you will not be able to cancel it but can be returned (please refer to the return policy for details).
My order was delayed What do I do ?
We are sorry to defer your order and you can follow up all your order updates by entering your order number and mobile number in the order tracking page.
If you do not change the status of your order, you can contact our customer service at 920010081 or contact us.
Why is it difficult to add products to shopping cart ?
If you have any difficulty adding products in your shopping cart, please make sure to specify the size. If the problem persists, please contact our customer service on 920010081 or email us.
What should I do if the order is confirmed and has not been delivered for a long time?
You can follow the status of your order at any time via the order tracking page. Please feel free to contact the Rieker Shoes Customer Service team if you have any problem with your delayed order number 920010081 or contact us.
Did not receive the order invoice, what should I do ?
The invoice is always attached to the order or on the outside cover. If you do not receive the invoice, please contact our customer service team at 920010081 or contact us and we will send you a copy of the invoice immediately.
When can I receive my order ?
You can receive your order within 2-4 business days after the order shipped.
How do I track the status of my order ?
We will send you periodic updates to your order status via email or SMS messages where you can track the situation as soon as the order is sent from our store by entering your order number and mobile number on the order tracking page.
Can I change my delivery address after I confirm my product order ?
You can change the delivery address before the order is shipped by accessing your account and then the "View Order History" link.
What happens if I can not receive the order ?
We will try to deliver the request again the next business day immediately and we will try to connect the order 3 times before returning it to one of our branches..
Will I be contacted before delivering to the specified address ?
Yes, the agent will contact you to make sure you are in the right place.
What are the delivery charges ?
The delivery fee is the fee calculated by Rieker shoes and the transport company to deliver orders to the door of the house.
Can the shipment be delivered to my office ?
Yes, you can receive your order at the place you prefer, just type the address you want in the "Shipping Address or Invoice Address" field during the checkout of the order.
What areas allow cash on delivery option?
We accept COD throughout the Kingdom.
Payment & Discount
What payment options are available on the Rieker shoes website?
You can choose more than one payment method available through Rieker Shoes. Below you can see a list of available payment methods:
• Cash on delivery
• Credit Cards (Mastercard or Visa Card) •
• Mada card.
You can see the payment methods during the final step of purchasing the product. Please feel free to contact our customer service team for more information contact us.
What is the Cash On Delivery (COD) feature?
COD means payment upon receipt of the order. COD allows you to pay cash upon receipt of your order.
How can I pay by credit card?
At the end of your purchase, choose your credit card payment and follow the steps that follow after confirming the process. Make sure your bank has activated your credit card and is eligible to pay online. Please note that Rieker shoes offers you the most secure way to pay online.
What should I do when I can not find the payment option when I confirm the order?
If payment options do not appear after you have entered all shipping data, the problem may be another reason: please contact customer service at 920010081 or contact us.
How can I use a gift card?
When you reach the payment option during the purchase process, just write the gift card code in the gift vouchers box.
Are there any expenses that do not appear like sales tax, for example, when you buy from Rieker Shoes?
There are no additional costs when you buy from Rieker shoes where the total amount includes taxes and shipping charges as described in the invoice. Please be aware that we will not ask you for any additional charges through the delivery representative.
Why was my credit card declined?
If you're having problems completing your credit card payment process, the first thing you need to do is make sure that your card is valid for online use, that you have enough credit to complete your payment, and you can check these details directly from the bank.
Can you choose two ways to pay for online ordering?
Unfortunately, we only accept one payment method per order.
Does Rieker Shoes provide installment service?
Unfortunately no, Reacher Shoes does not provide installment service yet.
What currency does Rieker Shoes accept?
We accept payment in Saudi Riyal.
Products & Goods
Does Rieker shoes sell Rieker's brand products?
Yes, we are committed to offering 100% original products to our customers and we are the sole agent for the Rieker brand in Saudi Arabia.
How can I find the required product in Rieker shoes?
You can start by clicking on a category from the category list at the top of the page to view all the products below. If you are sure of the product you want, just type the product name in the search bar at the top of the page and click on a search tag.
Are there any additional fees or costs upon request from Rieker shoes?
No additional fees or costs will be charged upon request from Rieker shoes, where all costs will be displayed upon completion of the order.
Are the prices in Rieker shoes negotiable?
The prices of products in Rieker shoes are not negotiable and the price is fixed at our website and also in our branches.
Return & Replace
What products can I return?
You can return all the products that are sold on Rieker Shoes. Click here for more information
What are the terms of return of products?
Products may be returned within 14 days from the date of receipt of the order, provided that they match the following:
• The product was not as expected (if the package was not opened) / does not match the description on the website.
• If you do not want the product, you must return it without using it, in its original packaging, closed as it is and all labels in proper condition.
• If the product is damaged when it arrives to you (reported within 24 hours)
• If the product has an industry defect, you must fill in the returned product in its original packaging, and all the accessories, stickers, and free gifts must also be returned with the product. (Within 14 days)
How do I return my order?
Step 1: Submit a return request:
1. Option 1: Go to the bottom of the page and click "Replace" and then fill out the return request.
2. Option 2: You can contact customer service at 920010081 or by e-mail contact us to apply for return.
Step 2: Fill in the product:
• Fill the product according to the terms of return.
• All posters, accessories, and free gifts that you have received must be included.
When can I recover my money?
You can request your refund in the following cases:
• You have canceled your order.
• You have declined to receive the pre-paid order.
• You have returned your order within 14 days from the date of receipt.
How do I track product return?
You can track the process of returning the product through the return request page If you have any inquiry you can contact customer service at 920010081 or contact us.
Will I refund the delivery charges when I return an order?
Yes, you will receive the full amount which includes the delivery costs only in the following cases:
• You did not like the material / color / style.
• Not suitable size.
Can I return the order after 14 days?
Unfortunately no, requests can not be returned after 14 days of receipt of the order. For further inquiries you can contact us.
What do I do if my credit card is not refunded?
We guarantee to transfer money to your credit card within 2 to 10 working days after receipt of the product. If you do not receive your money during this period, please contact our customer service at 920010081 or contact us.
How do I access my account if I forget my password ?
• Click "login" at the top left of the screen.
• Then click "Forgotten password?".
• Enter your registered email address and press "Continue".
• You will receive an email on your registered account with instructions on how to create a new password.
How do I add a new address to my account?
• Click "My Account" at the top left of the screen (if you're signed in) so you can add an additional address to your account.
• Press "Modify your address book entries " on the left side of the screen.
• Press "New Addresses" and enter the new address data and press "Continue".
Why do I need to enter my login email address?
Your email address helps us send information about your request at the right time as you use it as your username and help you access your account.
How do I change the password for my account?
• Click "My Account" at the top right of the screen (if you're signed in)
• Then press "Change password" on the right of the screen.
• Enter the required information and then Continue.
How do I cancel my account?
There's no need to do so where you can log in and out of your account any time you want.
Will my account be canceled if it is not used for a long time?
We miss you when you do not visit our website sufficiently, but we do not cancel your account unless you want to, or in exceptional cases, for customers who repeatedly reject requests.