Replacement & Returns

In order to provide the best service to our customers, all your purchases from the store Rieker Shoes are redeemable and return within 14 days from the date of arrival to you all you need is:
 Ensure that they remain in their original condition.
Fill out the return request form and you will be contacted directly.

Terms and conditions of replacement and return policy

Replacement and return policy includes all Ricker Shoes store products.
In the event that a wrong product arrives at you, or a shipment arrives in an improper condition, Rieker Shoes bears all shipping and replacement costs.If you wish to exchange or return for any other reason, Rieker Shoes does not incur any shipping costs incurred.

The product must be unused and in its original condition. It will not accept replacement or return of any used shoes or products
The product must be returned with the brand box and be safe and not damaged
The customer is not entitled to cash back for the return of the products obtained through the purchase of free purchase vouchers, where he is compensated by other vouchers, with the right of the customer to recover the amount of cash paid only.

If the customer receives a free credit or free voucher, he / she is not entitled to transfer the balance to cash.

Rieker shoes will refund amount to the customer’s account after filling out the return request by the customer,  and verifying that the information validated.

In case the customer purchases the products via Visa, MasterCard or Mada, and the customer wants to refund the amount will be compensated by re-payment to the same Visa card or MasterCard or Mada by which the purchase was made from 2 days to 10 days and subject to the return period is subject to bank policy Or electronic payment intermediary) of the service provider.

If the customer receives free shipping and would like to return the products, Reeker Shoes has the right to recalculate the free shipping cost.